deconnected. stuff i like. or don't.

colleague spent a day in a workshop to learn the following -

giving feedback the proper way when someone’s fucked up:

sit down with the person, align yourself to him/her in a 45 degree angle, start with positives, take the piss, end with positives.

every “manager” goes through that. although they don’t call it the “shit sandwich”. officially, that is.